Terms of Service

1. What Ezra is (and is not)

Ezra is a software platform for creators and talent agencies: media kits, brand pitches, campaign reporting, deal tracking, document tools and an AI assistant (“Moxy”).

Ezra is a software tool. Ezra is not a law firm, an accounting firm, a talent agency, a payments provider or a party to any agreement between you and any brand, talent or other third party. Nothing in the Service creates a lawyer-client, accountant-client, agency or fiduciary relationship with Ezra.

2. Accounts: agencies and individual creators

You must be 18 or older. You are responsible for your account and everyone you give access to your workspace.

Ezra serves two kinds of customers, and these Terms apply to both:

Agency workspaces. If you operate a talent management agency workspace, you manage information about the creators you represent and the brands you deal with. You confirm that you have the authority and any consents needed to upload and manage that information, including names, contact details, statistics, media, rates and agreements, and to invite your talent to connect their social accounts into your workspace. Talent connections are authorised by the talent through the relevant platform's own consent process.

Individual creators. If you are a self-managed creator, you operate your own workspace and connect your own accounts.

Data in a workspace remains yours (and, where it concerns your talent or contacts, theirs); we process it to provide the Service.

3. AI features and automated analysis

Parts of the Service, including Moxy, contract review, redline suggestions, pitch generation and deal import, are powered by artificial intelligence.

• AI outputs are automated, general suggestions. They may be incomplete, out of date or wrong.
• No person at Ezra reviews, verifies, approves or certifies any document, suggestion, figure or output the Service generates for you.
• AI-assisted contract features provide drafting assistance and general industry information only. They are not legal advice, and using them does not make Ezra responsible for any agreement you negotiate, sign or send.
• You are responsible for reviewing every output before you rely on it or send it to anyone. For any agreement that matters to you, obtain independent legal advice before signing.

Information you provide to Moxy or the editor (including rates, rate cards, commercial terms, usage positions and campaign details) may be used by the Service to generate outputs inside your workspace, such as pitches, deal records, documents and suggestions. You are responsible for the accuracy of the information you provide and for reviewing what the Service produces with it.

4. Media kits and sharing

Publishing a media kit, report or similar page is an explicit action you take. Shared pages are accessible to the people you give the link to; they are not listed publicly by Ezra, and pages displaying social platform insights are deliberately excluded from search engine indexing. You may add password protection to shared pages, and you can unpublish or delete them at any time. You are responsible for who you share links and passwords with.

5. Your documents and outputs

Contracts, invoices, pitches, media kits and other documents you upload or generate belong to you. Documents the Service generates are issued in your name, not Ezra's. You are solely responsible for their contents and for your dealings with brands, talent and any other third party, including complying with advertising, disclosure, consumer, privacy and industry codes that apply to your campaigns.

6. Payments features (when enabled)

If payment features are enabled for your account, payments are processed by Stripe under Stripe's own terms, including the Stripe Connected Account Agreement, which you must accept to use them. Ezra does not hold your funds, is not a party to payments between you and your clients, and is not responsible for chargebacks, disputes or your tax obligations. We may suspend payment features for suspected misuse or where Stripe requires it.

7. Acceptable use

You agree not to use the Service unlawfully; to upload content you have no right to use; to attempt to access other tenants' data; to abuse, probe or overload the Service; or to use the Service to mislead any person. We may suspend or terminate accounts that breach these Terms.

8. Fees

Paid plans are billed as described at purchase. Fees are non-refundable except as required by law. We may change pricing with reasonable notice.

9. Disclaimer

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we exclude all implied warranties, including fitness for a particular purpose and non-infringement, and do not warrant that the Service will be uninterrupted, error-free or that outputs will be accurate or suitable for your purposes.

10. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. To the extent we are permitted to limit our liability for breach of a non-excludable guarantee, our liability is limited, at our option, to resupplying the relevant services or paying the cost of having them resupplied.

11. Limitation of liability

Subject to clause 10, and to the maximum extent permitted by law:

• Ezra's total aggregate liability for all claims arising out of or in connection with the Service is limited to the amounts you actually paid to Ezra in the 3 months before the event giving rise to the claim (or A$100 if you use the Service for free).
• Ezra is not liable for any indirect, incidental, special or consequential loss, loss of profits, revenue, goodwill, data or business opportunity, however arising.
• Ezra is not liable for any agreement you enter, any document you send, any payment dispute, any regulatory action against your campaigns, or any decision you make in reliance on AI outputs.

You acknowledge that these limits reflect the low cost of the Service relative to the value of the deals you manage with it, and that they are a fair allocation of risk between you and a small software provider.

12. Indemnity

You indemnify Ezra against claims, losses and expenses (including reasonable legal costs) arising from: your content and data; your agreements and dealings with talent, brands and other third parties; your use of AI outputs; your breach of these Terms; and your breach of any law or third-party right. This indemnity does not apply to the extent a claim is caused by our fraud or wilful misconduct.

13. Data

Our collection and handling of personal information is described in our Privacy Policy. You are responsible for having the rights and consents needed for the data you bring into the Service, including data about your talent and brand contacts.

14. Termination

You can stop using the Service and delete your account at any time. We may suspend or terminate access for breach, legal risk or extended non-payment. Clauses 3, 4, 9–12 and 15–17 survive termination.

15. Changes

We may update these Terms. Material changes will be notified in the app or by email; continued use after the effective date is acceptance. We record the version and time of your acceptance.

16. Governing law

These Terms are governed by the laws of New South Wales, Australia. Disputes will first be raised with us at hello@ezrakits.com and, if unresolved, are subject to the courts of New South Wales.

17. Contact

Ezra Labs Pty Ltd, Level 1, 63–73 Ann Street, Surry Hills NSW 2010, hello@ezrakits.com.